…responsible for strategic planning, partnerships, product development and marketing strategy with a view to drive new growth opportunities and develop new lines of business with a focus on emerging media; mobile; iTV; interactive voice, video & social media… [Click Headline to read full article]
Articles tagged with: IVR
Traditional, customer-pays 411 is in decline and quickly being replaced by a new generation of Voice-Enabled Mobile Category Search. Directory assistance (DA) is the original “local search” and its younger sibling, wireless DA, is the original mobile-local search. But now customers are starting to understand how much they pay for these services, as free alternatives are emerging. And as the customer-pays, traditional DA market declines a range of new services, models and providers is arising such as 1800Free411 and YellowPages411 [… Click headline to read more!]
Free 411 mobile and voice search uses a sophisticated set of algorithms to determine the order in which results are returned to the caller. By default these algorithms are configured to provide highly relevant results for any type of category while also factoring in placement and ranking information from the merchant data base. In fact, the relative importance of proximity vs. ranking data is configurable on a per-category basis. This allows the mobile platform to effectively support categories where proximity is very important (i.e. coffee shops and restaurants), services that are mobile (i.e. taxis, plumbers), and everything in between. Results are presented in a weighted random order, providing preferred merchants with preferential placement while simultaneously ensuring fair representation for all. […Click headline to read more]
Why does Apple get to decide what applications your iPhone can run? That’s a question on customers’ minds today after Apple rejected Google Voice as an iPhone application, apparently to protect AT&T’s lock on iPhone users.
This is another example of how Apple’s monopoly control over iPhone apps is bad for customers.
Google Voice is a next-generation telephone management system that allows users to share a single number among all their phones. It also provides SMS, voicemail, and speech-to-text conversion of incoming voicemail messages. All for free.
Google Voice, is an innovative phone management system that provides a single phone number for all your mobile, work and fixed numbers. Google re-launched the service last month and is now available for U.S. users on an invitation basis.
The Google Voice service acts as a hub for managing voice mail, all your contacts, and making free and low-cost phone calls via land line phones. It also provides SMS, voicemail, and speech-to-text conversion of incoming voicemail messages. All for free. The Google Voice mobile app extends those features to smartphones
It’s easy to imagine Google Voice users might not to want to pay AT&T for features that Google is giving away. So, apparently to protect AT&T, Apple rejected Google Voice. [… Click headline to read more!]
In today’s interconnected world, it is important for consumers to find relevant business information anywhere, anytime. yellowpages411 provides a complete business category voice and mobile search solution that connects ready to connect consumers directly with local merchants, even when they don’t know the name of the business.
yellowpages411 mobile and voice expands upon traditional directory assistance by giving callers the ability to search for businesses by category just like they would in yellowpages.ca. Additionally callers can refine their searches geographically by intersection, landmark or neighbourhood.
To enable this service together TELUS partnered with the Yellow Pages Group (YPG) to integrate their interactive voice platform into the 411 environment at TELUS . This enables TELUS callers to dial 411 to conduct their directory searches and local refinements with ease in both English and French utilising yellowpages.ca 310-0411 voice platform.[…Click headline to read more!]
Bell Canada delivers first wireless voice recognition portal to Canadians
VoiceNet is a new voice recognition service that enables Bell Mobility customers to have their email and other Sympatico-Lycos web content including news, weather, and sports read to them through the use of simple voice commands. The service is the first of its kind in Canada, and is being offered in English and French to digital and analog customers throughout Bell Mobility’s coverage area. […]