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Articles tagged with: customer satisfaction

Written By: langdon on September 1, 2009 No Comment

The competitive advantage for successful organizations is the cultivation of a culture of Operational Excellence. It is the relentless pursuit of excellence each and every day. It is not a slogan on the wall but rather a way of life that requires Vision, Values, Leadership, Communication and Accountability. At the core of this culture is the engagement and the active participation of team members at all levels of the organization, with an underlying focus on “respect for people.” Progressive organizations understand that an essential part of business strategy and competitive edge depends on the ability to transform the entire organization, at every level, to a customer driven business. [… click headline to read more!]

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