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Instant Messaging

Written By: langdon on April 30, 2008 No Comment

Have you thought about leveraging the power of instant messaging as a customer interaction channel?

YellowPages.ca built an interactive instant messaging BOT that ran on MSN IM that allowed customers to search for a business within the the social environment of MSN IM that leveraged the power of instant messaging as a customer interaction channel.

Advantages:

Growing number of mobile devices have MSN IM embedded
YP.CA search via MSM IM on a mobile device is alternative to using mobile browser.
Customer does not need to leave their social network to make a search
Search results can be shared with the customer’s to social network.
Customers may interact through instant messaging to retrieve information
Natural language processing intelligent agent to answer free-form requests
“Always only a click away” presence on IM buddy list
Pre-configured with prototypical “individual finder” and “business finder” capability
Business Directory Assistance by Name, City, Province or Business Finder Search by category […Click headline to read more]

Written By: langdon on July 23, 2003 No Comment

AOL has launched their AOL Yellow Pages instant messenger buddy [… Click Headline to read more]

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